Privacy Policy

Last updated: May 2026

Who We Are

HØØF is an equine hoof care brand operated by HOOF Works Ltd, based in the United Kingdom.

We are committed to protecting your privacy and handling your personal information responsibly, securely, and transparently.

If you have any questions regarding this Privacy Policy or your personal data, please contact us at:

Email: hoofproducts@gmail.com
Business Name: HOOF Works Ltd

Information We Collect

When you use our website, place an order, or contact us, we may collect certain personal information, including:

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Payment information (processed securely by third-party payment providers)

  • Order history

  • Website usage information through cookies and analytics tools

We only collect information necessary to operate our website, fulfil orders, and provide customer support.

How We Use Your Information

We may use your information to:

  • Process and deliver orders

  • Communicate regarding purchases or enquiries

  • Provide customer support

  • Improve our products, services, and website experience

  • Maintain website security and prevent fraud

  • Meet legal, tax, and accounting obligations

We do not sell or trade your personal information to third parties.

Payments

Payments made through our website are processed securely by trusted third-party payment providers such as Stripe, PayPal, Apple Pay, or other integrated payment services.

We do not store or have direct access to your full payment card information.

Cookies

Our website uses cookies and similar technologies to improve functionality, understand website traffic, and enhance your browsing experience.

These may include:

  • Essential website functionality cookies

  • Performance and analytics cookies

  • Visitor insight and usage tracking cookies

You can manage or disable cookies through your browser settings or via our website cookie banner where available.

Marketing Communications

If you choose to subscribe to marketing communications or updates, we may occasionally contact you regarding:

  • Product launches

  • Restocks

  • News and updates

  • Promotions and offers

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

Sharing Your Information

We may share necessary information with trusted third parties where required to operate our business, including:

  • Payment providers

  • Delivery and courier services

  • Website hosting and ecommerce providers

  • Professional advisers where legally required

These third parties are expected to process your information securely and lawfully.

Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders and customer support obligations

  • Maintain accounting and tax records

  • Meet legal requirements

When no longer required, information is securely deleted or anonymised where appropriate.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data where appropriate

  • Object to certain uses of your information

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details above.

Security

We take reasonable steps to protect your information using secure systems, encrypted services, and trusted third-party providers.

However, no method of online transmission or electronic storage can be guaranteed completely secure.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or website changes.

The latest version will always be published on this website.

Contact

HOOF Works Ltd
Email: hoofproducts@gmail.com

Cookie Policy

Last updated: May 2026

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience, and provide information about how visitors use the site.

HØØF uses cookies and similar technologies to support website functionality, analyse traffic, and improve the overall browsing experience.

How We Use Cookies

We use cookies to:

  • Ensure the website functions correctly

  • Remember user preferences and settings

  • Improve website performance and user experience

  • Understand how visitors interact with the website

  • Support ecommerce functionality such as shopping carts and checkout systems

  • Help maintain website security

Types Of Cookies We May Use

Essential Cookies

These cookies are necessary for the operation of the website and cannot usually be disabled. They may include functions such as:

  • Page navigation

  • Shopping cart functionality

  • Secure checkout processes

  • Website security and fraud prevention

Without these cookies, parts of the website may not function correctly.

Analytics & Performance Cookies

These cookies help us understand how visitors use the website so we can improve performance and user experience.

They may collect information such as:

  • Pages visited

  • Time spent on the website

  • Device and browser type

  • General location information

  • Traffic sources

This information is typically collected anonymously.

Functionality Cookies

These cookies allow the website to remember choices you make, such as preferences or settings, to provide a more personalised experience.

Marketing Cookies

Where enabled, marketing or advertising cookies may be used by third-party services to help deliver relevant advertising or measure the effectiveness of campaigns.

These cookies may track browsing activity across websites.

Third-Party Services

Our website may use trusted third-party services which may place cookies on your device, including services related to:

  • Website hosting and ecommerce functionality

  • Payment processing

  • Website analytics

  • Social media integrations

  • Marketing and advertising platforms

Examples may include Squarespace, Stripe, PayPal, Google Analytics, Meta/Facebook, or other integrated services.

We do not control third-party cookies directly and recommend reviewing the privacy policies of those providers for additional information.

Managing Cookies

You can manage or disable cookies through:

  • Your browser settings

  • Our website cookie banner or consent preferences (where available)

Please note that disabling certain cookies may affect website functionality or your browsing experience.

Helpful browser guides:

  • Google Chrome

  • Safari

  • Microsoft Edge

  • Mozilla Firefox

Changes To This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or website functionality.

The latest version will always be available on this website.

Contact

If you have any questions regarding this Cookie Policy, please contact:

HOOF Works Ltd
Email: hoofproducts@gmail.com

Terms & Conditions

Last updated: May 2026

Introduction

Welcome to the HØØF website.

This website is operated by HOOF Works Ltd. By accessing this website or purchasing products from us, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use this website.

About Us

Business Name: HOOF Works Ltd
Location: United Kingdom
Email: hoofproducts@gmail.com

Products

We aim to ensure all product descriptions, images, pricing, and information displayed on the website are accurate and up to date.

However:

  • Product appearance may vary slightly due to screen settings or batch variation

  • We reserve the right to update product information without prior notice

  • Availability of products is subject to stock levels

All products are intended for lawful and appropriate use only.

Orders

When placing an order through our website:

  • You agree that all information provided is accurate and complete

  • Orders are subject to acceptance and availability

  • We reserve the right to refuse or cancel orders where necessary, including suspected fraud or pricing errors

An order confirmation email does not constitute final acceptance of the order.

Pricing & Payment

All prices are displayed in GBP (£) unless otherwise stated.

We reserve the right to change pricing at any time without notice.

Payments are processed securely through trusted third-party payment providers. We do not store or have direct access to full payment card information.

Shipping & Delivery

We aim to dispatch orders within the estimated timeframes stated on the website.

However, delivery times are estimates only and may occasionally be affected by factors outside our control, including courier delays or high demand periods.

HØØF is not responsible for delays caused by third-party delivery services once an order has been dispatched.

Further shipping information can be found in our Shipping Policy.

Returns & Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy and applicable UK consumer law.

If you experience an issue with your order, please contact us as soon as possible.

Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Branding

  • Product names

  • Images

  • Text

  • Graphics

  • Product designs

remains the property of HOOF Works Ltd unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

Website Use

You agree not to:

  • Use the website unlawfully

  • Attempt to interfere with website security or operation

  • Upload malicious software or harmful material

  • Misuse content or intellectual property belonging to HØØF

We reserve the right to restrict or terminate access where misuse is identified.

Limitation Of Liability

To the fullest extent permitted by law, HOOF Works Ltd shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits or business

  • Delays outside our reasonable control

  • Website interruptions or technical issues

Nothing within these Terms excludes liability where it would be unlawful to do so under UK law.

Product Use Disclaimer

HØØF products are designed to support equine hoof care and maintenance.

Our products are not intended to diagnose, treat, cure, or prevent disease and should not replace professional veterinary or farriery advice where required.

Customers are responsible for ensuring products are used appropriately and safely.

Privacy & Cookies

Your use of this website is also governed by our Privacy Policy and Cookie Policy.

Changes To These Terms

We may update these Terms & Conditions from time to time without prior notice.

The latest version will always be available on this website.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

HOOF Works Ltd
Email: hoofproducts@gmail.com

Shipping Policy

Last updated: May 2026

Order Processing

We aim to process and dispatch all orders as quickly as possible.

Orders are typically dispatched within 1–3 working days unless otherwise stated.

During busy periods, product launches, holidays, or unforeseen circumstances, dispatch times may occasionally be longer.

Shipping Locations

We currently ship within the United Kingdom.

International shipping may become available in the future. If international shipping is offered, delivery times and charges will vary depending on destination.

Delivery Methods

Orders are shipped using trusted third-party courier and postal services.

Delivery options and estimated times will be shown during checkout where applicable.

Delivery Times

Estimated delivery times are provided as guidance only and are not guaranteed.

Once an order has been dispatched, delivery times are dependent on the chosen courier service and circumstances outside our control.

HØØF is not responsible for delays caused by:

  • Courier disruptions

  • Weather conditions

  • Customs processing

  • Incorrect delivery information provided by the customer

  • High demand periods or public holidays

Shipping Costs

Shipping costs are calculated during checkout and will be clearly displayed before payment is completed.

We reserve the right to update shipping prices where necessary.

Incorrect Shipping Information

Customers are responsible for ensuring shipping details are accurate at the time of ordering.

HØØF cannot accept responsibility for delays, losses, or additional costs resulting from incorrect or incomplete address information.

Lost Or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at:

Email: hoofproducts@gmail.com

Where appropriate, we will work with the delivery provider to investigate the issue and seek a suitable resolution.

Order Tracking

Where tracking information is available, this will be provided once your order has been dispatched.

Contact

For any shipping-related enquiries, please contact:

HOOF Works Ltd
Email: hoofproducts@gmail.com

Returns & Refunds Policy

Last updated: May 2026

Returns

We hope you are completely satisfied with your purchase from HØØF.

If you are not satisfied with your order, you may request a return within 14 days of receiving your item, in accordance with UK consumer law.

To be eligible for a return:

  • Items must be unused and in their original condition

  • Items must be returned in original packaging where possible

  • Proof of purchase may be required

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Faulty, Damaged, Or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at:

Email: hoofproducts@gmail.com

Please include:

  • Your order number

  • A description of the issue

  • Photographs where applicable

We will work with you to resolve the issue as quickly as possible.

Refunds

Once a returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

Approved refunds will be processed to the original payment method within a reasonable timeframe.

Shipping costs are non-refundable unless the return is due to an error on our part.

Non-Returnable Items

For hygiene, safety, or product integrity reasons, certain items may not be eligible for return if opened or used.

This does not affect your statutory rights where goods are faulty or not as described.

Return Process

To request a return, please contact:

HOOF Works Ltd
Email: hoofproducts@gmail.com

Please do not send items back without contacting us first.

Exchanges

We do not currently offer direct exchanges. If you require an alternative item, we recommend placing a new order once your return has been approved.

Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Contact

For any returns or refund enquiries, please contact:

HOOF Works Ltd
Email: hoofproducts@gmail.com